Chat & Calls

The Message Center is where all your conversations live — with buyers, sellers and our support team.

Start a Chat

• Open a service, product or shop page and click Request.
• Your conversations are collected in the Message Center — open it from the sidebar Messages icon.

Inside the Message Center

• Tabs group your threads: Request, Billing, Report, Contact, Wishing Well and Support (merchants also see Transaction for their provider-side chats).
• Switch between Active and History, or search for a conversation.
• Unread counts show what needs your attention.

Inside the Chat Room

• Send text messages in real time — the pinned card on top shows what the conversation is about.
• Express yourself with emoji — click the smiley icon in the message composer to open the emoji picker; the emoji is inserted right where your cursor is.
• Share images (click to view full size) and your current location on mobile.
• Read receipts show when the other side has seen your message.

Make a Call

1. Open a chat and click the voice call or video call button at the top.
2. Accept or decline incoming calls.
3. Control the call with the mute and camera buttons, and hang up when you are done.
4. A call history is kept in the chat — you can redial or leave a message if a call is missed.

Support and report threads are text-based, so the call buttons are disabled there.

🔍 Tip: Keep communication about orders inside SKILLTUBE chat — it protects both sides and keeps a clear record.