FAQ — Sign-in & Password

Common sign-in problems and how to fix them.

Why Can't I Sign In?

• Double-check your email and password.
• Your password is case-sensitive.
• If you use a social login, click the same social button you used to register.

I Forgot My Password

1. Open the login page and choose Forgot Password.
2. Enter your registered email.
3. Follow the reset link from your inbox and set a new password.

My Verification Email Didn't Arrive

• Check your spam folder.
• Wait a few minutes — delivery can be delayed.
• Re-send the link from your profile.

My Account Seems Locked

• After several failed attempts, wait a short time and try again.
• If you still cannot get in, use the appeal button below.

🔍 Tip: Save your password in a password manager to avoid frequent resets.